Can I add a product that isn't listed in the store to my order?
If we sell it, yes you can! The easiest option is to add the “Build Your Own Bundle” to your order and we will be in touch to confirm the details.
Last updated: May 25, 2021 08:52
When will I get the PDFs for my order?
As soon as we’ve confirmed and locked payment, you’ll get the digital versions of everything that we currently have ready to go. Locking orders will happen automatically when we’re ready to ship, but you can get access immediately by emailing [email protected] from the same email you used for Backerkit.
Last updated: May 25, 2021 08:53
Can I get a discount on multiple items?
Depending on what you’re buying, yes. If the bundle you want isn’t immediately obvious, add “Build Your Own Bundle” to your order and we’ll get in touch to sort out the details. Or email [email protected] directly and we’ll see what we can do.
Last updated: May 25, 2021 08:54
Should I order here or on your website?
It’s up to you. If you place an order here, you’ll get all your books in one package once Sin is released, which is slated for the end of 2021. If you’re happy to wait and want to save on shipping, that’s the best option. If you want other books sooner, place an order with us directly and you’ll get them on our normal shipping schedule.
Last updated: May 25, 2021 08:55
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.